Disney's Disability Access Program Sparks Controversy

Mon Dec 08 2025 13:31:59 GMT+0200 (Eastern European Standard Time)

Disney faces a lawsuit over changes to its Disability Access Service, with advocates arguing that new policies are too strict and exclude many users.

Disney has altered its Disability Access Service (DAS) program, leading to a federal lawsuit from disabled fans who argue the changes are overly restrictive. Previously allowing a broader range of disabilities to skip long lines, the company now focuses mainly on guests with developmental disabilities. Critics, including those who have been denied passes, believe Disney is unfairly determining who qualifies as disabled. A shareholder proposal aims to address concerns about these updated policies and their impact on park attendance, while Disney maintains that its approach aligns with legal requirements.

ORLANDO, Fla. — Disney has made significant changes to its popular Disability Access Service (DAS) program, now guiding eligibility through stricter criteria that many argue discriminates against those with various disabilities. This has led to a federal lawsuit and a shareholder proposal calling for a review of these policies.

The program, designed to help those with disabilities skip long lines at Disneyland in California and Disney World in Florida, has come under fire for its new restrictions. Previously, any guests with disabilities could qualify for faster access, but now the program mainly accommodates individuals with developmental disabilities, such as autism.

Shannon Bonadurer, who was denied a pass despite needing special accommodations due to a medical condition, expressed her disappointment, questioning Disney’s right to define disability eligibility. Disney claims these adjustments are necessary due to past misuse of the program, where some gained unfair advantages.

The controversy raises questions about how companies should accommodate disabilities and who gets to decide what qualifies. Moreover, a shareholder proposal is urging Disney to conduct an independent review of its disability policies, suggesting that the drastic changes have even affected park attendance.

Disney maintains its commitment to providing excellent experiences for all guests, regardless of abilities, but the ongoing debate highlights the challenges faced in balancing fairness and accessibility.