In a surprising twist in air travel, Delta Air Lines and United Airlines are facing lawsuits from frustrated passengers who discovered their 'window seats' come with a major catch: no windows! According to legal filings, these passengers were charged extra fees for seats they believed would offer a view, only to find themselves next to a blank wall during their flight. Thousands of customers, over a million per airline, are now seeking millions in damages due to what they describe as misleading practices.
The lawsuits, filed by the law firm Greenbaum Olbrantz, assert that Delta and United failed to properly label certain seats as windowless during the booking process. Despite charging premium prices, they don't alert customers that specific seats lack a view, leading many to feel deceived. Passengers select window seats for various reasons—alleviating anxiety, entertaining children, or simply to enjoy the scenery.
Both airlines categorize window seats as those positioned on the aircraft’s sides, without mentioning the absence of windows on some seats due to aircraft design. In sharp contrast, other airlines, like American Airlines and Alaska Airlines, do provide clear information about windowless seats in their online booking platforms.
Representatives for the lawsuits have condemned the airlines' practices as "deceptive" and "unlawful," arguing that passengers would have likely chosen different seats or opted not to pay extra had they known the truth. As these cases unfold, they shine a light on the need for transparency in air travel bookings.
The lawsuits, filed by the law firm Greenbaum Olbrantz, assert that Delta and United failed to properly label certain seats as windowless during the booking process. Despite charging premium prices, they don't alert customers that specific seats lack a view, leading many to feel deceived. Passengers select window seats for various reasons—alleviating anxiety, entertaining children, or simply to enjoy the scenery.
Both airlines categorize window seats as those positioned on the aircraft’s sides, without mentioning the absence of windows on some seats due to aircraft design. In sharp contrast, other airlines, like American Airlines and Alaska Airlines, do provide clear information about windowless seats in their online booking platforms.
Representatives for the lawsuits have condemned the airlines' practices as "deceptive" and "unlawful," arguing that passengers would have likely chosen different seats or opted not to pay extra had they known the truth. As these cases unfold, they shine a light on the need for transparency in air travel bookings.
