The U.S. Federal Trade Commission (FTC) has launched a lawsuit against Uber, asserting that the ride-hailing giant has been misleading customers regarding its Uber One subscription service. The FTC claims that Uber charged users for the subscription without their explicit consent and made it overly complicated to cancel their subscriptions.
FTC Chairman Andrew Ferguson, a Trump appointee, emphasized the agency's commitment to protecting consumers. Uber, however, rebuffed the allegations, expressing disappointment over the FTC's decision to proceed with legal action.
Uber One, which debuted in 2021, offers various perks like fee-free delivery and ride discounts for $9.99 monthly or $96 yearly. The FTC’s complaint highlights how users could face up to 23 screens and 32 actions just to stop their subscriptions, indicating a challenging cancellation process.
Uber countered this claim by stating that subscription cancellations can now be completed efficiently within the app, often taking 20 seconds or less. The FTC continues to investigate reports from consumers who say they were enrolled in Uber One without their knowledge, including a case where a customer was charged despite not having an Uber account.
This lawsuit is the first significant legal action taken by the FTC against a major tech company since President Trump began his second term, pointing to a growing effort to regulate industry giants and protect consumer rights.
FTC Chairman Andrew Ferguson, a Trump appointee, emphasized the agency's commitment to protecting consumers. Uber, however, rebuffed the allegations, expressing disappointment over the FTC's decision to proceed with legal action.
Uber One, which debuted in 2021, offers various perks like fee-free delivery and ride discounts for $9.99 monthly or $96 yearly. The FTC’s complaint highlights how users could face up to 23 screens and 32 actions just to stop their subscriptions, indicating a challenging cancellation process.
Uber countered this claim by stating that subscription cancellations can now be completed efficiently within the app, often taking 20 seconds or less. The FTC continues to investigate reports from consumers who say they were enrolled in Uber One without their knowledge, including a case where a customer was charged despite not having an Uber account.
This lawsuit is the first significant legal action taken by the FTC against a major tech company since President Trump began his second term, pointing to a growing effort to regulate industry giants and protect consumer rights.
